How Travela handles your information, in plain language. This covers the Android app and this website.
Last updated 12 November 2026. Version 2.0.
Travela is a free travel app for Kenya. It covers all 47 counties and 188 places, and it keeps working when you lose signal.
For data protection, Travela is the controller of the personal data described here. That means we decide why it is used and how it is handled.
We are based in Nairobi, Kenya. You can reach us at travelaapps@gmail.com or on 0714532213.
We keep this short. We collect what the app needs to work for you and nothing more.
Account details. When you create an account you give us an email address. You can also add a display name and a profile picture. We use these to sign you in and to keep your progress as yours. Accounts are made with an email address or with Google, and there is one account per email address.
Your progress. Visits and stamps, trips and their stops, favourites, badges and experience are saved to your account. This is what lets your progress follow you to a new phone. If you never sign in, this stays on the device and is not sent anywhere.
Photos and notes. If you attach a photo or a note to a trip, it is stored with your account. If you attach nothing, we store nothing.
These are the other things we collect, each read only in the moment it is needed.
We use your data only to run Travela for you. We do not use it for advertising, and we do not sell or rent it. There is no ad network in the app.
The specific uses are:
Kenya's Data Protection Act 2019 requires us to have a lawful reason before we use your data. We rely on three.
Consent. We ask you first before reading your location, before adding you to the waitlist, before sending notifications and before you add optional profile details. You can withdraw consent at any time.
Performance of a contract. We need your email address and your progress to give you the account you asked for and to keep it working across devices.
Legitimate interests. We use a small amount of data to keep Travela secure, to prevent abuse and spam, and to fix faults, in ways that do not override your rights.
In plain terms: if we do not have one of these reasons, we do not use your data.
This website has a waitlist for people who want to hear when the app is ready.
If you join, we collect your email address and, if you choose to give them, your name and a county you are interested in. We store them with Brevo, our email provider, and we use them to send you one launch email.
We do not add you to any other list. You can ask us to take you off at any time by writing to us or calling us, and we will remove you. Once the launch email has gone, we delete waitlist details within 30 days.
A few trusted providers help us run Travela. Here is what each one receives.
The website uses a small amount of cookie or similar storage. Vercel Analytics records aggregate page views without cookies and without advertising, so it cannot follow you around the web. Cloudflare Turnstile may use a cookie to tell people from bots before a form is sent.
The app has no advertising cookies. It keeps your sign in session on the device so you do not have to sign in every time, and signing out removes that session.
You can block or clear cookies in your browser. Reading the website will still work; some forms may need the spam check to pass.
We keep each kind of data only as long as we need it. When your account is deleted, a copy may briefly remain in an encrypted backup before it is overwritten on our normal cycle.
Some of our providers, including Supabase, Vercel, Brevo, Google and Cloudflare, operate globally. Your data may be stored or processed outside Kenya.
When data leaves Kenya we rely on the protections these providers put in place, such as encryption in transit and contractual safeguards. We only use providers we believe meet the standard Kenya's Data Protection Act expects for a transfer abroad.
In plain terms: your data may sit on servers outside Kenya, but it stays protected and it is never ours to sell.
We take reasonable steps to keep your data safe. No system is perfect, and if we become aware of a breach that affects you we will tell you and the Office of the Data Protection Commissioner as the law requires.
Under Kenya's Data Protection Act 2019 you have the following rights. In plain terms: it is your data, and you can ask us to show it, fix it or delete it.
Travela is not meant for children. Under Kenya's Data Protection Act 2019 a child is anyone under 18, and we do not knowingly collect personal data from children.
If you are under 18, please use Travela only with the help of a parent or guardian. If we learn that a child has given us personal data, we will delete it. A parent or guardian can ask us to do this at any time using the contact details below.
We may update this policy as the app and the law change. When we do, we change the version and the date at the top of this page and keep a short history below. If a change is significant we will make it clear on the site or in the app.
Questions about your data, or a request to see, fix or delete it, can go to travelaapps@gmail.com or by phone on 0714532213.
We are Travela, based in Nairobi, Kenya. If we cannot resolve your concern, you can raise it with the Office of the Data Protection Commissioner of Kenya at odpc.go.ke.
Travela is free to download and built to keep working when the signal does not.
