Delete your account

How to ask

There is no self-service delete button in the app today. In the app you can sign out and reset your progress on the device from the settings screen, which clears what is stored on that phone. That does not delete your account or the copy we hold. For that, contact us and ask us to delete the account.

Write from the email address on the account where you can, and tell us you want the account deleted. We may ask a question or two so we know it is you before we go ahead.

What is deleted

• Your account and the email address on it.
• Your display name and profile picture, if you added them.
• Your progress: visits and stamps, trips and their stops, favourites, badges and experience.
• The photos and notes you attached to your trips.
• Your waitlist details, if you joined the waitlist.

What we keep

Very little, and only for a short time.

• A copy may briefly remain in an encrypted backup before it is overwritten on our normal cycle.
• We keep a minimal record of the request itself, such as the email address and the date, so we can show the deletion was carried out.
• Anything the law requires us to keep.

Nothing else is kept, and we never sell your data.

How long it takes

We aim to complete a deletion within 30 days of confirming it is you, and it is often much sooner. We email you when it is done.

More detail

For the full picture of what we store and for how long, see our privacy policy.